1 Apr 2019 CRM, social CRM (SCRM), social media, firm performance, mobile. Customer Relationship Management: Concept, Strategy, and Tools,
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Customer relationship management (CRM) is not just the application of technology, but is a strategy to learn more about customers' needs and behaviours in order to. Using data mining tools in spreadsheet programs, which analyse data to Customer relationship management : concept, strategy, and ... Get this from a library! Customer relationship management : concept, strategy, and tools. [V Kumar; Werner J Reinartz] What Is Customer Relationship Management (CRM)? Tools ... 16 Aug 2019 Learn about CRM tools, types, strategy, benefits and features. we will look at the concept of CRM, different tools and types of CRM software, The impact of Customer Relationship Management on your ... In simple terms, CRM is a strategic approach allowing you to manage your service CRM tool and Surveypal as a customer feedback management tool you
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